Chief Operations Officer, Americas
Neil is responsible for the technology aspects of Merkle’s services business, with particular focus on marketing technology services, as well as the overall operations of the company as it continues to grow both organically and through acquisition. Neil is charged with overseeing the expansion of Merkle's offerings and capabilities to drive greater standardization and quality in the delivery of services spanning strategy, implementation, and managed services. His team will ensure the evolution of Merkle’s global delivery operations and network in conjunction with its expanding global footprint.
Neil joined Merkle with a deep background in technology delivery and operations. His most recent role was with Unisys, serving as the Senior Vice President of Services and a corporate officer, where he led the transformation of the Unisys services business and played a major role in transforming the overall operations of the company. He was responsible for transforming the services business, which included developing the 5-year business strategy and plans, standardizing offerings, and implementing a full lifecycle set of services (advisory, implementation and managed services) across all lines. His efforts helped transition the company from a set of country-based businesses to global lines of service managed and operated at the region and country level. By implementing standardized and repeatable delivery models, Unisys was able to dramatically reduce cost and improve profitability.
Prior to Unisys, he spent twenty eight years at Accenture, where his last two roles were serving as a Global Client Account Lead for the company's largest consumer packaged goods client, and as the Managing Director of the North America Technology business. In the latter role, he led the development of Accenture's integrated technology services offerings, implemented a new growth-oriented operating model, and oversaw 22,000 employees domestically and 35,000 in global centers supporting the sales and delivery of over $8 Billion of annual revenue spanning all aspects of IT services.
Neil holds a BA in economics and finance from the University of Illinois at Urbana-Champaign.Follow Neil on LinkedIn